YOU MUST AGREE TO ALL OF THE TERMS BELOW
TO PLACE YOUR ONLINE ORDER.
ORDERS MAY ONLY BE PLACED BY U.S. RESIDENTS AT LEAST 18 YEARS OF AGE
The use of the Hamptons Firewood online shopping cart and secure checkout is open to U.S. Residents at least 18 years of age. Hamptons Firewood is not responsible, and will not honor, purchases made by persons under the age of 18 or purchases made by non-U.S. residents.
Hamptons Firewood orders are prepaid via credit card only. Our drivers do not accept cash or check payments.
Hamptons Firewood delivery dates and times are subject to change without notice.
Hamptons Firewood is not responsible for exact delivery dates or times.
Hamptons Firewood reserves the right to make partial deliveries and/or substitutions.
Certain areas will incur a minimum $25 surcharge because they are not part of the main delivery route or require special delivery instructions. The online system will not collect this surcharge during checkout. THE DELIVERY SURCHARGE WILL BE BILLED VIA E_MAIL & THE CHARGE MUST BE PAID AFTER CHECKOUT OR THE DELIVERY WILL NOT BE MADE. Some of the areas include: Captree Island, Oak Island, Gilgo Beach, Sayville Ferry Terminal, Shelter Island Ferry Terminal + other areas.
Hamptons Firewood charges calculated delivery fees. Hamptons Firewood reserves the right to levy additional delivery charges, cancel deliveries, reschedule delivery dates & times due to, but not solely limited to inclement weather, misleading customer information, dangerous driver conditions, traffic conditions, or other unforeseen hazards or liabilities. The independent drivers contracted by Hamptons Firewood provide a service to both Hamptons Firewood and the customer. All deliveries and associated liabilities are the sole responsibility of subcontracted trucking company & each individual driver and by agreeing to the aforementioned you release Hamptons Firewood from any liability, compensation, prosecution, or litigation arising from delivery of Hamptons Firewood products.
In the event a delivery truck arrives on site and is unable to complete your firewood delivery due limited site access, unsafe conditions, or other circumstances beyond driver control, you will be responsible to reschedule the delivery and incur an additional duplicate delivery charge.
STACKING IS NEVER PREPAID. Stacking fees are to be paid to the driver that performs the service.
Hamptons Firewood drivers may provide stacking services for your firewood delivery. STACKING SERVICES INCLUDE THE MOVEMENT & STACKING OF THE BAGS ONLY. WE DO NOT REMOVE FIREWOOD FROM THE BAGS. ALL STACKING SERVICES ARE AT THE SOLE DISCRETION OF Hamptons Firewood AND THE INDEPENDENT DELIVERY DRIVERS CONTRACTED BY Hamptons Firewood. Hamptons Firewood reserves the right to levy additional stacking fees, reschedule stacking and/or refuse stacking of any delivery. Stacking services may be suspended at any time due to high volume or poor weather conditions. Stackings may be peformed up to 48 hours after the firewood delivery has been made. Hamptons Firewood IS RESPONSIBLE ONLY FOR THE DELIVERY OF FIREWOOD TO YOUR INVOICED DELIVERY ADDRESS WHERE THERE IS SAFE ACCESS FOR OUR TRUCKS. ADDITIONAL MOVEMENT OF FIREWOOD FROM TRUCK ACCESS POINT REQUIRES STACKING SERVICE TO BE CHOSEN DURING CHECKOUT. STACKINGS CANNOT BE PERFORMED IF THERE IS NO ONE HOME DURING THE TIME OF THE DELIVERY.
- All claims for returns must be made in writing (e-mail) within 14 days of delivery.
- Firewood appearance or other non-burning characteristics are not guaranteed.
The guarantee is specific to firewood moisture content only.
- *Dry firewood is less than 30% moisture content on average as per a calibrated moisture meter.
- The Kiln Dried firewood must remain in its original packaging.
- The return must be accompanied by the original Batch Tag(s).
- All firewood must be stored indoors or adequately covered outdoors. Exposure to moisture voids guarantee.
- Guarantee does not apply to discounted items, Northern Cut KD, or non-Kiln Dried products.
- All refunds will be made within 7 days of return restocking.
- Refunds will be made for the full product purchase price and do not include delivery charges.
- Delivery fees are non-refundable.
- Pick-up dates of returned firewood are at the sole discretion of Hamptons Firewood.
- Any exchanges will be made within 7 days of return.
- A Hamptons Firewood Claims Representative must visit your home to determine the validity of the return.
- One return per household.
- This guarantee is at the sole discretion of Hamptons Firewood and only those aforementioned terms will be honored.
ORDER CANCELLATIONS, CHANGES & REFUNDS
Hamptons Firewood guarantees our Kiln Dried firewood to be dry as per the conditions of our Guarantee Terms outlined above. Hamptons Firewood does not guarantee delivery dates & times, specific firewood packaging or specific delivery placement. We are not responsible for orders delivered when the customer is not home to accept delivery. All claims must be made to the driver during the delivery. Later claims will not be honored (other than our 100% Guaranteed Dry guarantee).
Your online purchase is a binding legal contract. Hamptons Firewood is obligated to insure the delivery of the purchased products as shown on your check out receipt. Any substitutions, additions, deletions or other changes in your order may incur additional charges. A MINIMUM 10% RESTOCKING CHARGE WILL BE CHARGED FOR ANY REFUSED OR UNDELIVERED ITEMS. Returned items must be fully intact in the original packaging and be accompanied by the certification tag. Hamptons Firewood will not issue a full refund for any item returned after 14 days.
Hamptons Firewood charges a minimum of 10% for any canceled orders to cover accounting fees, merchant fees and other associated costs incurred. All Hamptons Firewood refunds are made via company check within 14 business days of cancellation. We do not cancel orders through credit cards. All credit card chargebacks made at customer request will result in full liabilty of total balance of charges. Customers may not chargeback and receive full refund at the expense of Hamptons Firewood. Customers will be responsible for additional delivery fees, exchange fees, restocking fees, portions of orders not returned, additional labor and all accounting fees resulting from chargeback.
PRIVACY AND PERSONAL INFORMATION
Hamptons Firewood is committed to protecting the privacy of the personal information you provide us on our Web site. Any information submitted on the Hamptons Firewood Web site is submitted over our secure encrypted 256-Bit connection. Your personal and financial information is never shared with anyone and is used solely for Hamptons Firewood transactions.
Any delivery photos taken by Hamptons Firewood are the sole possesion of Hamptons Firewood. By agreeing to our Terms of Service Hamptons Firewood has your permission to use the photos on this web site.
Hamptons Firewood hereby grants permission to use the Website as set forth in this Terms of Service, provided that: (i) your use of the Website as permitted is solely for your personal, noncommercial use; (ii) you will not copy or distribute any part of the Website in any medium without Hamptons Firewood's prior written authorization; (iii) you will not alter or modify any part of the Website other than as may be reasonably necessary to use the Website for its intended purpose; and (iv) you will otherwise comply with the terms and conditions of these Terms of Service.
INTELLECTUAL PROPERTY RIGHTS
The content on the Hamptons Firewood Website, except all User Submissions (as defined below), including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, interactive features and the like ("Content") and the trademarks, service marks and logos contained therein ("Marks"), are owned by Hamptons Firewood, a division of Synergy Diversities Corp., and are subject to copyright and other intellectual property rights under United States and foreign laws and international conventions. Content on the web site is provided to you AS IS for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. Hamptons Firewood reserves all rights not expressly granted in and to the Website and the Content. You agree to not engage in the use, copying, or distribution of any of the Content other than expressly permitted herein, including any use, copying, or distribution of User Submissions of third parties obtained through the Website for any commercial purposes. If you download or print a copy of the Content for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable or otherwise interfere with security related features of the Website or features that prevent or restrict use or copying of any Content or enforce limitations on use of the Website or the Content therein.
You agree that: (i) the Hamptons Firewood Website shall be deemed solely based in New York; and (ii) the Hamptons Firewood Website shall be deemed a passive website that does not give rise to personal jurisdiction over Hamptons Firewood, either specific or general, in jurisdictions other than New York. These Terms of Service shall be governed by the internal substantive laws of the State of New York, without respect to its conflict of laws principles. Any claim or dispute between you and Hamptons Firewood that arises in whole or in part from the Hamptons Firewood Website shall be decided exclusively by a court of competent jurisdiction located in Suffolk County, New York. These Terms of Service, together with the Hamptons Firewood Website Privacy Notice and any other legal notices published by Hamptons Firewood on the Website, shall constitute the entire agreement between you and Hamptons Firewood concerning the Website. If any provision of these Terms of Service is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Service, which shall remain in full force and effect. No waiver of any term of this these Terms of Service shall be deemed a further or continuing waiver of such term or any other term, and the failure by Hamptons Firewood to assert any right or provision under these Terms of Service shall not constitute a waiver of such right or provision. Hamptons Firewood reserves the right to amend these Terms of Service at any time and without notice, and it is your responsibility to review these Terms of Service for any changes. Your use of the Hamptons Firewood Website following any amendment of these Terms of Service will signify your assent to and acceptance of its revised terms. YOU AND Hamptons Firewood AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE Hamptons Firewood WEBSITE MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.